What you should know in
case of a collision.
Should your vehicle be damaged in a
collision, we want to help ensure that you have access to a repair
facility that meets not only our high standards for workmanship,
integrity and safety, but your standards as well. Take a moment to
familiarize yourself the contents of this page. It can assist you with
the police, your insurance company and your repairs. It also provides
valid reasons why Authorized Collision Repair Facilities are
recommended for your particular brand's collision
repair.In the event of a collision,
the following suggestions may assist
Why you should
- Stop - no matter how minor the collision
a safe, well-lit area.
- Notify the local police. Ask for an ambulance if
your driver's license, registration and insurance information ready
when the police
- Write down
the names and phone numbers of any witnesses and information of the injured, if
- Use your
phone's camera or carry a camera in the glove box to document
the vehicles and the
necessary, contact Roadside Assistance (this will very depending on your vehicle, but you can always call us and we will get you in touch with the right people),*1
and have your vehicle towed to your Authorized Collision Repair Facility.*2
- Notify your insurance
Authorized Collision Repair
- Eligible customers receive complimentary towing to
the facility via your brands' Roadside
- Genuine Parts for all repairs help maintain the original performance
and integrity of your vehicle.
warranty covers all Genuine Parts.*3
- Specially-trained repair technicians use
factory-approved procedures that help produce safer repairs and
get you back on the road in less
facilities have made extensive investments in manufacturer-specified tooling
to help ensure that their technical staff has the right tools for
- For example, only Audi Approved Aluminum Repair Facilities are factory-authorized to
repair Audi ASF® aluminum construction.
- First-quality repairs help maximize vehicle
lifetime warranty on paint repairs through OEM paint
Your rights as
you financed the purchase of your vehicle or you are leasing it, collision insurance is required. This helps
protect you and the finance company by helping to ensure sufficient funds are available to repair the
vehicle in case of a collision. Certain consumer rights are included
with the purchase of an automotive insurance
- The insurance company must
provide you a copy of your policy.
Read it carefully to make sure you understand your rights under the
terms of the policy.
- You may cancel or
change insurance at any time. You don't have to wait your policy is up for
- While an insurer may recommend a
repair facility, you have the right
to decide where to have your vehicle repaired, unless that right is limited
by your insurance policy.*7
- Insist that
your insurer and repair facility agree to the use of the manufacturers' Genuine Parts and approved repair
procedures to make all
- By choosing an Authorized Collision Repair Facility,*2 you help ensure that the
correct parts and procedures are used to repair
*1 Roadside Assistance provided by a third
*2 Authorized Collision Repair Facilities
are usually independent businesses and not
affiliated with the manufacturer.
*3 Coverage will vary based upon manufacturer. In the event that
a replacement part fails within the warranty period,
labor costs to replace that
part will be covered. See dealer for
*4 See your authorized Dealer for details.
*5 Please refer to your local/state
*6 Contact your insurance professional and
review your policy for more information.
*7 Genuine Parts are available except where prohibited by state